VOIS
2026
Shared Intelligence , Scale-to-Speed , Operational Excellence , DevOpS , Revenue Protection
Create the future, Get it done, together
The “IQ Era” is here, but technology alone isn't the answer. At MWC 2026, VOIS (Vodafone Intelligent Solutions) Chief Commercial Officer Chris Meads highlighted why the fusion of human hearts and minds with machine precision is the only way to turn AI investment into actual outcomes.
Today’s leaders are overseeing significant investments in AI, data, cloud, and platforms. But as the initial excitement settles, a pressing question remains: “When is the value actually going to come?” Chief Commercial Officer Chris Meads reveals how ‘Shared Intelligence’ is transforming these investments into tangible growth, and why the fusion of human expertise and machine learning is the ultimate multiplier for the telecommunications industry and beyond.
For decades, organisations treated shared services and offshore delivery as back-office efficiency plays, a way to reduce costs and standardise processes. But in a world shaped by AI, speed and constant change, that mindset is no longer enough
Discover how VOIS (Vodafone Intelligent Solutions) shifted from a traditional ‘Shared Services’ model to a ‘Shared Intelligence’ platform that turns operational excellence into a commercial advantage. For over 15 years, VOIS operated as the engine room of Vodafone. As the largest shared operations organisation in the global telco industry, we were built for standardisation, scale, and cost control. We were efficient, but as we matured, we realised we had built something far more valuable: deep, reusable intelligence.
To know how to run operations is one thing, but we also knew how to run them at massive scale in highly regulated environments. We understood how to combine human expertise with automation to deliver transformation across dozens of markets simultaneously. That shift in mindset – moving from a ‘service’ to ‘Shared Intelligence’ – changes everything. It means platforms cease to be simple tools and become reusable assets. It means data stops being just something we store, it becomes an accessible and actionable asset. Most importantly, it means learning is captured once and reused many times across the entire ecosystem.
‘Shared Intelligence’ isn't just a theory. Through our partnership with Accenture, we are bringing this operating model to the wider market, delivering results that redefine ‘efficiency’: - CRM Transformation: In our Atlas Program, we automated 10,000 test cases, accelerating testing cycles by 40% and eliminating 98% of manual testing effort. - DevOps Excellence: By automating deployments and monitoring, we reduced time-to-market for scalable tech services by 65%. - Revenue Protection: In our Revenue Leakage Prevention program, we moved from reactive recovery to proactive prevention – warding off a €2 million loss and recovering over €1 million through data reconciliation.
By changing your operating model to leverage our shared expertise, you stop figuring it out for yourself and start scaling at speed. It’s a new way to work and a new way to win.
Director, Go-to-Market & Commercial, VOIS
